FREQUENTLY ASKED QUESTIONS
Looking for more info about one of our products, service or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
At the moment, we only accept cash transfer.You can make transaction by contacting us via the mail or phone number provided on our contact page.
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HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
Customers should expect to receive their orders within three(3) to five(5) working days upon payment verification.
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If you experience delay in receiving your orders,contact us immediately and we will help to confirm the status of your order.
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CAN I CANCEL MY ORDERS AFTER I HAVE MADE PAYMENT?
No, Orders cannot be cancelled once payment is verified and delivery is been processed.
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WHAT HAPPENS IF THERE'SÂ A DELIVERY MISHAP TO MY ORDER(DAMAGED OR LOST DELIVERY)?
We take such matter very seriously and we will look into the case thoroughly. Any sample that falls under damaged order should not be thrown away,Take a photo proof and email the photo of the affected sample for close inspection and review before another product would be sent back at no cost.
In the event of a lost order, we will locate the delivery team and make sure your order gets to you.
Let us know what you need and we’ll do our best to assist you.